Support Center

To set up your domain:

1. Log into your SweeterMail dashboard
2. Navigate to Settings → Domains
3. Click "Add Domain" and enter your domain name
4. Configure the MX records with your domain registrar using the provided values
5. Click "Verify" to verify your domain

Use the provided values from the domains tab within settings.

DNS changes may take up to 24 hours to propagate.

Once your domain is verified, you will be able to send and receive from any desired username (e.g., "john" for john@yourdomain.com).

No, SweeterMail only supports the web and iOS app.

Subscription management depends on how you subscribed:

• Web subscriptions: Managed through your SweeterMail account settings. Billing is handled by Stripe.
• iOS app subscriptions: Managed through your Apple ID account settings. Go to Settings → [Your Name] → Subscriptions on your iOS device.

Please note that web subscriptions are non-refundable. iOS subscription refunds must be requested through Apple.

When you cancel:

• Your service continues until the end of your billing period
• Email delivery stops after the subscription expires
• You can reactivate your account within 30 days to restore service

Web subscriptions: Cancel through your account settings.
iOS subscriptions: Cancel through your Apple ID subscriptions.

Subscriptions purchased on the web and through the iOS app are separate and cannot be transferred between platforms. If you want to switch platforms:

1. Cancel your current subscription
2. Wait for it to expire
3. Subscribe again on your preferred platform

Note: Subscription prices may differ between platforms due to app store fees.