Support Center

Get help with SweeterMail services and features

Email Support

Get personalized help from our support team

For technical issues, billing questions, or general inquiries, reach out to our support team.

Frequently Asked Questions

How do I set up my domain with SweeterMail?

To set up your domain:

  1. Log into your SweeterMail dashboard
  2. Navigate to Settings → Domains
  3. Click "Add Domain" and enter your domain name
  4. Configure the MX records with your domain registrar using the provided values
  5. Click "Verify" to verify your domain

What MX records do I need to configure?

Use the provided values from the domains tab within settings.

DNS changes may take up to 24 hours to propagate.

How do I create email addresses for my domain?

Once your domain is verified, you will be able to send and receive from any desired username (e.g., "john" for john@yourdomain.com).

Can I use my own email client?

No, SweeterMail only supports the web and iOS app.

How do I manage my billing and subscription?

Billing is handled directly through Stripe. Please note that all sales are final and no refunds will be provided for any reason.

What happens if I cancel my subscription?

When you cancel:

  • Your service continues until the end of your billing period
  • Email delivery stops after the subscription expires
  • You can reactivate your account within 30 days to restore service

Getting Started

Setup Guide

Step-by-step instructions for getting started with SweeterMail.

Video Tutorials

Watch detailed tutorials on using SweeterMail features.

Still need help?

Our support team is here to help you with any questions or issues you might have.